Support | Small Tree

Small Tree Support

Creative Support

Small Tree Support

Frequently Asked Questions

Return and Refund Policy

Standard Warranty and Support

Small Tree Time and Materials Support

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Small Tree Support & Warranty

Each Small Tree Storage system includes a One Year Hardware replacement warranty on the server and components.

OS Software version upgrades and unlimited phone and email Tech Support is also included.

Multi-year Hardware/ Software Support options are available at time of initial system purchase or can be renewed annually.

Non Warranty Support Rates

Standard Support

2 Hour Time & Materials
Standard - 9 am - 5 pm CST*
$250 plus parts

Buy Standard Software Support

After Hours Support

2 Hour Time & Materials
Extended - 5pm - 7am CST*
$400 plus parts

Buy After Hours Software Support

Contact Support

By E-mail: support@small-tree.com
By Phone - For US Callers: 866-STC-4MAC or 866-782-4622 Option 2
By Phone - For Callers From Outside the US: +1 651-209-6509 Option 2

* Daylight savings time is observed from the second Sunday in March until the first Sunday in November.

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High Performance Shared Storage & Networking Solutions

Increase your productivity and maximize your post-production editing time with powerful, high performance shared storage and networking solutions for your editing team. Designed for collaborative editing teams, Small Tree products combine the highest possible performance, ease of use, and reliability, backed by our industry-leading technical support.