Time and Materials Support

Small Tree Support

Small Tree Time and Material Support (ST-T&M) is available for situations where ST-SS or ST-SLVR coverage is not in effect. ST-T&M support must be arranged in advance with Small Tree Technical Support.

Hardware replacement after the one-year hardware warranty, and for which ST-SLVR coverage is not in place, is at the then current Small Tree price for the failed component(s).


Non Warranty Support Rates

Standard Support

2 Hour Time & Materials
Standard - 9 am - 5 pm CST*
$250 plus parts

After Hours Support

2 Hour Time & Materials
Extended - 5pm - 7am CST*
$400 plus parts

Questions on Support?

Search our Knowledge Base by clicking the link below.
Read More

Leave us Feedback!

Send us your ideas, our goal is your satisfaction.
Read More

High Performance Shared Storage & Networking Solutions

Increase your productivity and maximize your post-production editing time with powerful, high performance shared storage and networking solutions for your editing team. Designed for collaborative editing teams, Small Tree products combine the highest possible performance, ease of use, and reliability, backed by our industry-leading technical support.